My Gen Y Life

Last week I saw perhaps the most brilliant interviewing technique and wondered "why didn’t I think of that myself?" I was asked to be one of the interviewers for an opening on my team and was blown away by how well this one candidate did across the board despite being the underdog on paper.

Don’t stress out. "How do you deal with stress?" is one of the top ten interview questions (in some form or another). It’s because no one wants to work with someone who is going to freak out easily. This particular candidate could have easily been stressed out from being at the wrong building and then the wrong conference room (on accident because of last-minute changes on our part) making him 20 minutes late to the interview, but instead he just smiled and said with a chuckle how great of a start it was for the day.

Do show your passion. Despite my frustration with the beginning chaos I couldn’t help but like the guy. His passion and enthusiasm were infectious. I found myself trying to think of how his ideas could work for our team and picturing him sitting in the empty cube across from me. Providing examples of your innovation and strategic thinking do wonders for your interview.

Don’t be perfect. Nobody’s perfect right? If you have the perfect answers and ask the perfect questions and appear to always be successful the interviewers are not going to believe you, even if they smile and nod. Instead, be honest about a time when you were unsuccessful and how you dealt with it. Show your tenacity by examples of how you challenged a manager or project team on something that you knew wasn’t right, even if your idea didn’t win out in the end. Be willing to work in an imperfect workplace and be adaptable to change.

Do brag about how much you’ll be missed. Demonstrate how valuable you are to your company in a casual way. This candidate was the only one who told us how disappointed his teammates said they would be if he left – and how they all agreed to take the others with them if one ever left. I came in to the interview wanting him to prove to me what he could do for our company and left feeling the exact opposite.

Don’t send a thank-you note right away. Don’t skip this vital step, but do wait at least 2-3 days. E-mailing the people who interviewed you the very next day may seem a little too eager. Being seen as overbearing and borderline desperate is that last thing you want. Showing them that you’re in no hurry can be your best negotiating tool (even if you are itching at your heels to leave).

The candidate’s technique to make me feel like we were recruiting HIM instead of him looking for a job with us was exactly how it should be. The hiring process is a two-way evaluation and I think we early careerists sometimes forget that.

I’m generally a happy person, but there are times when I’m not smiling at work. I may be concentrating on a report, thinking of ideas, just had a frustrating conversation, concerned about someone, or so on. I don’t think anyone could smile throughout the day and really mean it.

There are also some people who are paid to be nice, like receptionists for example, so they can be approachable for guests, etc. That’s part of their job. There are some people out there though who are “too” nice, and have ulterior motives for doing so. These people put on a fake smile and ask everyone how their day is going, and force conversations with people just to say they “know” them.  

Instead of this superficial nicety, just be genuinely nice to people you respect. You could lose respect quickly by being overly friendly. Most people can see right through it and it can discredit your persona for the long-term. Here are three reasons not to be nice to everyone:

1. You’ll be the “nice” guy. This is never a compliment you want. The person saying this obviously couldn’t think of anything more valuable about you then being “nice” because you over-exaggerate the very meaning of the word.
2. Co-workers won’t take you serious. Being too nice to people will automatically mark you as a pushover. Unless your co-workers only want to hear “nice” things from you, they will likely not consider you a credible person to offer critique.
3. You’ll be passed over for promotions. Good managers know when to be tough and stand up for their employees. If you’re too nice, how can your manager trust you to stand up to people if it could ruin your “nice” image?

Most companies don't use the word "secretary" anymore - companies have become more creative with terms like "administrative assistant", "client service representative", and my favorite, "project coordinator". I don't care what they call it, it means you're going to be answering calls, setting up meetings, doing paperwork, filing, and copying. If that's you're calling in life - great, we can't live without you. If the sound of doing that the rest of your professional life makes you cring, read on.

You know in college when they chanted the alumni phrase: "Once a [insert mascot here], always a [insert mascot here]." Now insert "secretary" into that blank. I received sound advice from a former employee who told me not to take a secretary job for the company just to get in. Big mistake, she said, because from that time forward everyone thought of her as the go-to person for completing the daily administrative duties regardless of what her job description said. She was even turned down for other jobs because of her perceived limited abilities.

Thankfully to her, I passed over the secretary jobs and waited for the right opportunity to come up. It took me interviewing for 4 positions before I was offered a job as a web specialist. It wasn't my ideal job (who's first job is?), but it was something related to my skills that would teach me a lot and open up more opportunities.

Unfortunately, I still had to fight the label as the secretary of the group. I don't know if it was because I was young, blonde, or sat in a cube outside a conference room, but people would ask me where the manager was, ask me to setup meetings, and assumed that I knew how to fix the copy machine. After feeling a little peeved at first, I would tactfully respond with the name of the actual secretary for the manager and send them on their way.

Luckily, over time, people took the hint, I focused on my real job, and did work above and beyond. Proving that I could handle project management, write well, and think outside the box were key in distinguishing me from any previous perceptions people had about me. My manager was also my champion, and would include me on projects that would give me greater exposure in the company. Now I feel that I have created a good persona for myself and it shows with the promotions and projects that I've been given.

Your first year or two in the company in crucial for developing your persona, and if you do it well you will be rewarded. Do yourself a favor and don't make secretarial duties the main focus of your job - let the real secretary do what he/she does best.